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Person
ISNI: 
0000 0001 0937 9211
Name: 
Lowenstein, Michael
Lowenstein, Michael W.
Dates: 
1942-
Creation class: 
Language material
Text
Creation role: 
author
Related names: 
Banks, Drew (1961- ))
Cook, Scott Bradley
Daus, Kim
Titles: 
Customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior
Customer.Comunity : unleashing the power of your customer base
customer loyalty pyramid, The
Customer retention : an integrated process for keeping your best customers
Customers inside, customers outside designing and succeeding with enterprise customer-centricity concepts, practices, and applications
One customer, divisible : linking customer insight to loyalty and advocacy behavior
Notes: 
Sources: 
VIAF LC NUKAT SUDOC
BOWKER